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Coverage for COVID-19 by Payer - Latest Information from Rush Health contracted Health Plans - Details

What Is Care Management?

Care management is a health care program provided to patients at no additional cost. It covers a set of activities intended to improve your care and reduce the need for medical services. We accomplish this by working closely with your doctor and care team to make sure you have the tools necessary to manage your health.

At Rush Health, you will have the opportunity to work with our care management team which consists of registered nurses, clinical social workers, registered dieticians and patient care navigators. While we do offer a lot of help to our patients, below are just a few examples of how joining our Care Management program can benefit you:

  • Care coordination between your primary doctor and specialist(s)
  • Patient education and coaching to help you understand how to better manage your health
  • Access to medication tips and resources that will help you take your medication as prescribed
  • Resources to help you avoid barriers that may prevent you from reaching your health care goals
  • Nutrition counseling for patients interested in changing their eating habits
  • Interactive Diabetes Education program for patients diagnosed with Type 1 or Type 2 diabetes

Interested In Our Program? Give Us A Call!


If you think our Care Management program can benefit you, please call us at the number above and a patient care navigator will assist with pairing you with the appropriate care manager. You can also ask your doctor for a referral to care management!

Meet Our Team

Below is a list of Rush Health’s care management team members who can assist you with reaching your health care goals:

Elvia Esparza

Elvia Esparza is a licensed clinical social worker with over a decade of experience in social work, ranging from child welfare services, substance abuse, police social work and care management with pregnant patients. Through her work, Elvia is committed to helping others. Her goal is to assist patients in addressing personal obstacles to addressing their health needs. Teaching patients about the different resources in their community and how they can access them truly empowers them.

Elvia draws from a variety of methods to create the most unique, tailored approach for each individual and situation. Educating patients on symptoms related to their behavioral health and helping to normalize what they are experiencing brings Elvia great joy. Working with an interdisciplinary team has shown Elvia firsthand how much support a team can provide to a patient and how that collaborative effort can assist patients in clarifying their goals for treatment. Elvia graduated from University of Illinois at Chicago with a master’s degree in Social Work. In her free time she loves being outdoors. Whether that be running or biking with her family, being outdoors is a very tranquil place for her.

Tiffany Hardy

  • Registered Nurse
    Rush Health Independent Providers
  • : tiffany_hardy@rush.edu
  • 1645 W. Jackson Blvd., Suite 501
    Chicago, Illinois 60612

Tiffany Hardy is a registered nurse care manager at Rush Health. She provides care coordination, health coaching, health promotion and patient education. Tiffany is very passionate in her role as a nurse and her greatest joy is to see her patients overcome health care barriers and become successful in managing their own care.

Tiffany earned her bachelor’s degree in nursing from Rush University. Prior to joining the Rush Health care management team, Tiffany spent more than 10 years floating throughout Rush University Medical Center providing patient care to a diverse population in both inpatient and outpatient settings. When Tiffany is not at work assisting clients with health promotion, she enjoys spending time with her family.

Georgina Larios

Gina Larios is a patient wellness navigator for the care management team at Rush Health. She has been in this role for five years. Her main responsibility is supporting the nurse care managers by assisting with data entry and developing new work through barriers that patients can address in meeting their health care goals. Gina also assists patients with developing strategies to visualize a more positive experience in managing their own health.

Gina finds working with a very diverse care team brings her a rich source of creativity and problem solving. When Gina is not working, she enjoys she enjoys spending time with her family.

Tricia Malloy

Tricia Malloy works with Rush Health as a patient navigator assisting patients with finding resources to improve their health needs. One of the many things Tricia enjoys about Rush Health and working with such a dynamic team is how they motivate her and inspire her to be better. They push her to take on new and challenging opportunities that have helped her grow as a professional.

Tricia received her bachelor’s degree from St. Xavier University in Chicago. When Tricia is not working, she enjoys spending time with friends and family. Raising her daughter has been her greatest joy.

Tera Naset

  • Registered Dietitian
  • : tera_naset@rush.edu
  • 1645 W. Jackson Blvd., Suite 501
    Chicago, Illinois 60612

Tera Naset is a registered dietitian and certified diabetes educator at Rush Health. She has a master’s degree in dietetics from the University of Illinois at Chicago. Tera has been providing nutritional counseling for Rush patients for more than five years – helping them improve their chronic health conditions and develop a healthier lifestyle. Many patient lives have improved tremendously under Tera’s guidance. She strives to create personalized eating plans that patients find both delicious and nourishing. Developing a healthy and peaceful relationship with food is what Tera hopes to accomplish with each client.

In Tera’s free time, she enjoys cooking and eating with her husband and daughter. When she’s not in the kitchen, she can be found at the park, visiting different farmers markets or going for a long walk with her two dogs.

Marlene Roman

  • Registered Nurse
    Rush Health Independent Providers
  • : marlene_e_roman@rush.edu
  • 1645 W. Jackson Blvd., Suite 501
    Chicago, Illinois 60612

Marlene Roman is a registered nurse care manager at Rush Health. Her role is to help patients live healthier lives by promoting prevention and wellness, and helping them achieve the quality health care they deserve. Marlene understands that the success of a patient depends upon them meeting their individual needs, as well as addressing any barriers in the way of their goals. She is very passionate about empowering her patients.

Marlene earned her bachelor’s degree in nursing from Elmhurst College. Prior to joining the Rush Health team, she worked as a perinatal care coordinator at Family Health Network. Marlene has more than a decade of experience in diverse clinical settings, including labor and delivery, medical-surgical, adult medicine, and ambulatory care with an emphasis in women’s health and urology. When Marlene is not working, she enjoys spending time with her son, working out or salsa dancing.

Additional care managers are also available and located at their respective hospitals (i.e. Rush University Medical Center, Rush Oak Park Hospital, Rush Copley Medical Center, and Riverside Medical Center).